IOPSA signs Code of Good Practice with short-term insurers

04 Mar 2016 12:17 PM | Macnamara
The Institute of Plumbing South Africa is proud to announce the signing of a new Code of Good Practice between IOPSA and short-term insurers across South Africa

25 February 2016 marked a historical occasion in the plumbing industry where short-term insurers and IOPSA, on behalf of our members, signed a voluntary Code of Good Practice towards sustainable plumbing services.


Back row: Michael Hetzel (Outsurance), Ernst Ledwaba (Mutual & Federal), Angela Vernes (Nedbank), Tiro Tlhwaele (ABSA), Chris Burgess (IOPSA), Ryder Rollinson (IOPSA) Seated: Gary Macnamara (IOPSA), Noluthando Ngqandu (Mutual & Federal), Malcolm Schnaid (Hollard), Maheer Jeva (Standard Bank).

This journey started 18 months ago when current IOPSA president Lea Smith led the way by implementing a sustainable review of the plumbing industry. The central question: what will it take to sustain our sector?

 One outcome of the sustainability review highlighted that behaviours between short-term-insurers and plumbing service providers needed clarification. Therefore, the single minded purpose of the Code is to promote healthy, equitable and long-term relationships that provide consistent value for customers, plumbing service providers and short-term insurers.

The IOPSA Insurance Forum was put in place in October 2014. Participants to the Forum include IOPSA representatives on behalf of IOPSA members and seven of the top homeowners’ short-term insurers. Work on the Code commenced in May 2015 and was completed in November 2015, a process that involved healthy and vigorous conversation to seek understanding in creating a Code that would be supported and implemented by all signatories

IOPSA is delighted to confirm that the signatories include:

1.                   IOPSA;
2.                   ABSA Insurance;
3.                   Nedbank Insurance;
4.                   Outsurance;
5.                   Santam; and
6.                   Mutual & Federal.

By the end of March 2016, all IOPSA Insurance Forum members will have evaluated the Code and possible participation.

View the code of good practice for sustainable plumbing

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